Discount Pool Supplies and Spa Supplies

Discount Pool and Spa Supplies
PRICES INCLUDE INSURED GROUND SHIPPING WITHIN THE CONTIGUOUS U.S.
MOST ORDERS ARE SHIPPED THE SAME OR FOLLOWING BUSINESS DAY
   » Home » Frequently Asked Questions My Account  |  Cart Contents  |  Checkout   
Specials more
Image of Polaris 360 BLACK MAX complete w/24 Ft. hose
Polaris 360 BLACK MAX complete w/24 Ft. hose
$559.99
$559.98
Categories
Above-Ground Pools and Equipment Packages 
Alternative Sanitizers 
Amusement 
Automatic Controls 
Automatic Pool Cleaners 
Chemicals 
Chemical Feeders 
Covers - Safety Pool Covers 
Covers - Solar Pool Covers 
Covers - Winter Pool Covers and Leaf Nets 
Fencing and Decking 
Filters and Filter Systems 
Fun Safety and Fitness 
Heaters And Heat Pumps 
Ladders 
Maintenance 
Motors, Pool and Spa 
Nature2 Purifiers 
Ozonators 
Pool Alarms 
Pool and Spa Lighting 
Pool and Deck Paint and Finishes 
Pool and Spa Lifts 
Pool Liners and Accessories 
Pumps 
Saunas 
Solar Equipment 
Spas 
Spa Accessories 
Spa Air Blowers 
Steps 
Vacuums 
Waterfalls And Fountains 
Winter and Xmas Products 
Manufacturers
Bestsellers
01.  Unicel 6 Sq Ft Cartridge Filter Element - Red Top 
02.  Sta-Rite System 3 Cartridge Filter Element 200 SqFt - S7M120 - Outer 
03.  Polaris Waterstars Floating Fountain 
04.  Sta-Rite System 3 Cartridge Filter Element 100 SqFt - S7M120 - Inner 
05.  M3000 Automatic Water Level Control 
06.  Polaris PB460 Booster Pump 
07.  Raypak 11.0 KW SpaPak Electric Spa Heater 
08.  Spa Heating Element for Raypak SpaPak 11 KW 
09.  Sta-Rite Modular Media Cartridge Filter Element, 150 SqFt - PLM150 
10.  Polaris 380 complete LESS booster pump 
Frequently Asked Questions


I placed an order but have not received any confirmation. How do I find out the status of my order?

Do you sell used or refurbished products?

Why choose Discount Pool and Spa Supplies?

How long have you been in business?

How can you offer such great prices?

Do you have a toll free number?

What forms of payment do you accept?

When and why would I need an Alternate Shipping Address?

Do I have to pay taxes on my order?

Do you charge any order processing/handling fees?

What are your return / cancellation policies?

How long will it take for my order to arrive?

Do you ship internationally?

How are manufacturer rebates handled?



How do I find out the status of my order?

When you place an order with us, you will immediately be sent two emails - one with your password and login instructions, and another with your order details. If you do not receive these, it is almost certainly due to the email being blocked (assuming no errors with the email address). This usually happens due to overly agressive spam filter settings, particularly with aol, yahoo, and hotmail accounts(which is why we do not recommend you use them when ordering). Please look in your spam folder and review and/or change your filter settings as necessary to allow email from our domains discount-pool-supplies.com and discountpoolsupplies.com.

If you are having trouble logging in to your account, you can always request a new password to be sent to you. The instructions are on the login page.


Why buy from Discount Pool and Spa Supplies?

RELIABILITY

We are a member of the Better Business Bureau of Upstate New York. We invite you to check our outstanding A+ record at Upstate NY BBB

We have been members of the Netcheck Commerce Bureau since 1997, with no complaints. The Netcheck Commerce Bureau exists to foster ethical business conduct over the internet.



FAST DELIVERY

Our processing is highly streamlined. Most orders are shipped the same or next business day from one of a network of warehouses throughout the country. We will ship from a warehouse nearest you whereever possible. Most of our customers receive their orders within 2-3 business days, and it is very common for them to be delivered the following day. You can count on us to get your order to you as fast as possible, at a price you'll be happy with!

CUSTOMER SERVICE AFTER THE SALE

In this highly competitive market, we have been successful because we provide a level of price/service that is difficult for our competitors to match.

We have always been and always will be committed to a superior level of customer service. When you buy from us you can buy with confidence. In the rare event a problem arises with your order, we promise to handle it in the most fair and expeditious manner possible.

Our pledge is to continue to work hard to earn and keep your trust and ensure that your experience when buying from us is a pleasant one.

Check out our testimonials to read what others have said about our attentive customer service and fast shipping.

INSURED GROUND SHIPPING IS INCLUDED

We do not charge outrageous shipping prices as do most of our competitors. Insured ground shipping is included on all orders.*

*(A nominal surcharge may apply to swimming pools depending on your area destination.)

BRAND NEW NAME BRAND MERCHANDISE AT GREAT DISCOUNT PRICES

We don't sell off-brand, used, or refurbished items like many of our competitors. All of our merchandise is brand new and comes from manufacturers you know and trust, complete with manufacturers's warranty and guarantee, if any.

EXPERIENCE

As one of the oldest online retailers of swimming pool and spa supplies (discountpoolsupplies.com, since 1997), we have helped thousands of customers enjoy the savings, convenience, and security of shopping with us online.

NO GIMMICKS

Unlike many of our competitors, WE DO NOT EMPLOY MISLEADING GIMMICKS OR OFFER MEANINGLESS GUARANTEES (always read the fine print and limitations carefully). Our guiding principles are honesty and integrity, and this is not empty rhetoric.


(Top)
Do you have a toll free number?

Yes. In order to serve our existing customers better, however, we do not publish it. It is provided to our customers after the checkout process.

(Top)

How can you offer such great prices?

Our volume enables us to negotiate some of the best prices available in the industry, and we keep our overhead as low as possible.

(Top)

How long have you been in business?

We have been in the pool/spa industry for over 20 years, and have been marketing on the internet since 1997 (discountpoolsupplies.com and discount-pool-supplies.com). We have a breadth of experience that most of our competitors can't match.

(Top)

What forms of payment do you accept?

We accept most major credit cards - VISA, MASTERCARD, AMERICAN EXPRESS, AND DISCOVER, for US orders only. We do not accept cards issued outside of the US.

We also accept Postal Money Orders and wire transfers.

Sorry, we do not ship COD.

(Top)

When and why would I need an Alternate Shipping Address?"

When processing credit card orders using VISA, MASTERCARD, AMERICAN EXPRESS, AND DISCOVER, if you want us to ship to an address that is different from your billing address, we require that you have registered the shipping address as an alternative shipping address with your credit card company. This is due to unusually high levels of attempted fraud these days, and is used to protect DPSS as well as the cardholder.

Registering an alternative shipping address with your credit card institution takes only a few moments.


(Top)

Do you ship internationally?

Due to credit card company requirements and international credit card fraud, we only offer international shipping when paid by bank wire (inclusive of all fees) to a U.S. freight forwarder of your choice. All additional shipping, customs and duties are the sole responsibility of the customer. Please contact us from our contact page to request more information.

(Top)

Do you charge any order processing/handling fees?

On orders less than $150 we charge a non-refundable$ 7.50 order processing fee. Also, we charge up to a 15% order processing fee on cancelled orders, with a $10.00 minimum. This applies to orders cancelled prior to shipment.

On returned items, we may charge a handling fee in addition to or in lieu of a restocking fee.

(Top)

Do I have to pay taxes on my order?

We collect tax if we deliver to your address in the following states:

New York - 8%, as of June 1, 2005
All Heat Siphon purchases shipping to Pennsylvania will be charged the Pennsylvania tax rate at the time of shipment.
Taxes in other states are the sole responsibility of the buyer. Please note that many states now require you to report unpaid taxes on out of state purchases on your state income tax form. These taxes are considered "use" taxes and you may be responsible for reporting and remitting them.

(Top)

How are manufacturer rebates handled?

Manufacturers are responsible for honoring rebates. Please do not mail rebate forms to us - we cannot accept responsibility for rebate claims. Send all rebates to the address listed on the accompanying form and follow all instructions carefully.

Rebate forms are made available electronically for you to print out after your payment has been processed. Once your payment is processed, you will be notified as to the status of your order, and you may print out your receipt and/or rebate at that time by logging into your account.

Your total price billed will be BEFORE AND EXLCUSIVE of any applicable manufacturer rebate.

(Top)

Do you sell used or refurbished products?

Absolutely not. Our merchandise is brand new and comes complete with manufacturer's warranty and guarantee, if any.

(Top)

How long will it take for my order to arrive?

We make every effort to get you your order in the quickest manner possible. Most orders are shipped the same or the next business day, but can occasionally take longer, due to unforseen shortages, etc. In the event of a delay, we will notify you immediately.

We have arrangements with a number of distribution pool supplies warehouses around the country, and we will whenever possible arrange to have your product shipped from a center closest to you.

As a general rule, most orders are received within about 2-4 business days, but we kindly request that you allow up to 10 business days (this excludes weekends and holidays).

Special order items may take up to 3-4 weeks or longer.

As a mail-order business, we have up to 30 days to fulfill your order, but this happens only in extremely rare circumstances. Should your order be unreasonably delayed, we will contact you as we are made aware. While our record is impressive, situations do arise.

Shipping upgrades are available for an additional cost. Please note the desired shipping service grade in the comments section during checkout.

We cannot accept responsibility or liability for orders not delivered in a timely fashion by any carrier we use.

Continue
Cart Contents more
0 items
Search by Keyword




Click HERE For
Advanced Search
Discount Pool and Spa Supplies BBB Business Review

Testimonials more
Thanks for your quick response -- you guys have been great to work with. Not all people who operate...
Read more...

Billi A
Information

Technical Reference
Specials
Featured Pool and Spa Products
FAQ
Privacy Notice
Terms and Conditions
Shipping Info
Returns/Cancellations
Report Site Problems
Pool Supplies Site Map
Contact Us
Useful Links


Buy your pool supplies with confidence from Discount Pool and Spa Suplies

Discount Pool and Spa Supplies BBB Business Review

Discount Pool and Spa Supplies accepts all major credit cards

Shopping for pool supplies and spa supplies on our site is safe.  We use the strongest encryption available for your safety





TIPS FOR USING THIS SITE
For best results, we recommend viewing at a minimum of 1024x768 resolution, with javascript and cookies enabled.



Copyright © 1997-2014 by Discount Pool and Spa Supplies, all rights reserved.
All text, graphics, and HTML code on this entire website are protected by US and
International Copyright Laws, and may not be copied, reprinted, published, translated,
hosted, or otherwise distributed by any means without written permission.

Discount Pool and Spa Supplies is one of the oldest online retailers -
helping thousands of customers save on their pool and spa supplies since 1997.

Discount Pool and Spa Supplies is BBB A+ rated